Skip to main content home privacy policy is a website owned and managed by Te Whatu Ora – Health New Zealand.

This privacy statement explains how we may collect, store, use and share your personal information when you use the website.

We may update this privacy statement from time to time. Please check this privacy statement regularly for modifications and updates. This privacy statement was last updated on 7 December 2023.

Personal information

You may search, browse and access information contained within this website without providing any personal information.

Where you voluntarily provide personal information to us (for example, submitting information on the Get Help Now page), we will manage it in accordance with the Privacy Act 2020 and Health Information Privacy Code 2020.

We only use personal information you provide to us through this website for the purposes for which you supplied it.

Statistical information and cookies

We collect statistical information about your visit to our website to help us improve it. The statistical information will be viewable by website administrators and certain other Te Whatu Ora – Health New Zealand staff.


This website uses cookies to help us understand how visitors engage with our website. A cookie is a piece of code that creates a file on your computer or mobile device to track the pages that you view on our website. You can disable cookies or clear them from your web browser without affecting your ability to use this website. For more information and instructions on how to do this, click here.

Google Analytics

We use Google Analytics to better understand your use of this website. Google Analytics uses cookies (see above) to collect standard internet log information and visitor behaviour information in an anonymous form. Google Analytics collects the following information when you visit our website:

  • your IP address
  • The pages you accessed on the website
  • The links you clicked on
  • The date and time you visited the website
  • The referring site (if any)
  • The operating system on your device
  • The web browser you used, and
  • other incidental information such as screen resolution and language setting.

You may opt out from having Google Analytics collect your information by disabling cookies in your browse, or by installing the Google Analytics Opt-out Browser Add-on. Google’s privacy policy on Google Analytics can be found here.

We do not make any effort to identify individual users.

Sharing of information

We will only disclose information to third parties where this is directly related to the purposes for which it was collected. Your information may be shared with, and held by, third-party contract providers so that those contractors can provide you with the services you have requested.

To provide help-seekers with support via the Get Help Now page, we have partnered with Whakarongorau Aotearoa, which provides national telehealth services.

If you use the support offered via the Get Help Now page or the 24-hour free helpline, you'll speak directly to health care professionals at Whakarongorau. Whakarongorau will collect, use, and store the information that you share with it, in the ways described in its own privacy statement.

This includes keeping a record of your interactions with it, and potentially sharing information about you with emergency services or health care professionals if it thinks you, or someone else, is at risk of harm.

We will not disclose your personal information to other government agencies or other organisations without your consent, unless it is required or allowed by law.

Security of information

Protecting your personal information and data is important to us. We take reasonable steps to ensure that the personal information we hold is protected against loss, unauthorised access, unauthorised disclosure or other misuse.

Links to other websites

This privacy statement does not cover links within this site to other websites.

Accessing or correcting your information

You have the right to access any information we hold about you and ask us to correct it if you think it is wrong.

To access any personal information held by us or if you wish to correct your information, please contact us:

Privacy Officer
Te Whatu Ora Health Promotion
PO Box 2142 Wellington 6140

When making a request to access or change your information, please include the following:

  • your name
  • your contact address (email or postal)
  • your contact phone number
  • details of the information you want or want us to correct. This needs to be as clear and specific as you can make it. We may ask you for more details.

Please note that, before we can provide you with your information or make any changes, we need to be satisfied about your identity. To do so, we may need to ask you further questions or to view identification that establishes your identity.

Requesting information on behalf of someone else

If you are requesting information on behalf of someone else, you will need to provide their authorisation or other documentation to support that you have the right to do so.

Privacy queries or concerns

If you have any queries or concerns about how your personal information has been managed, please contact us to see if we can resolve the problem:

  • Email us at
  • Write to us at Privacy Officer, Te Whatu Ora, PO Box 793, Wellington 6140, New Zealand

If you’re not satisfied with our response to your privacy-related concerns, you can contact the Office of the Privacy Commissioner.